Troubleshooting
This section contains links to troubleshooting articles for known issues. Use these articles to identify the cause of an error and apply the recommended resolution.
To better analyze issues, activate tracing in the DCM Xtract connection. If you cannot resolve the issue, create a support ticket in the Theobald Software Ticket Portal.
Include logs and tracing information in your ticket to help the support team identify the root cause more quickly and reduce the need for follow-up questions. For a list of the required information, see Required Support Information for Xtract for Alteryx.
SAP - Troubleshooting
- Allow external access to BW Queries
- Authority Check Trace
- Error: Theobald.Extractors.Table.TheoReadTableException: The parser produced the error
- Error while retrieving metadata for BAPI
- ERROR service ‚?‘ unknown or service sapms unknown
- LIST_FROM_MEMORY_NOT_FOUND
- MDX parser does not start
- Missing SAP authority rights for data replication.
- No more storage space available for extending an internal table
- Non-Unicode destinations are not supported by SAP
- OPTION_NOT_VALID running table extractions error after an SAP Update
- (RFC_ABAP_RUNTIME_FAILURE): ASSIGN_BASE_WRONG_ALIGNMENT - Error in ASSIGN assignment in program SAPLSDTX
- RFC_ERROR_SYSTEM_FAILURE - A table or alias name in the FROM clause is not unique
- RFC_ERROR_SYSTEM_FAILURE - Illegal access to the right table of a LEFT OUTER JOIN.
- SAP Query Metadata/result mismatch
- Search for new Tables and/or Table extractions are empty
- Syntax errors after importing latest transports for /THEO/READ_TABLE (GENERATE_SUBROUTINE_POOL_FAIL)
- Theobald.Extractors.Table.TheoReadTableException: Waiting for package to be written to shared memory has timed out.
- When running a report a CNTL_ERROR exception is raised
- Wrong program type for SUBMIT
- Xtract Report - Screen output without connection to user
- Xtract SAP Query - DATA_TO_MEMORY_NOT_POSSIBLE
- Xtract Table - RFC_ERROR_SYSTEM_FAILURE - An error has occurred while parsing a dynamic entry
- Xtract Table - Time Limit Exceeded
Last update: June 30, 2026