Troubleshooting
This section contains links to troubleshooting articles for known issues.
Use these articles to identify the cause of an error and apply the recommended resolution.
Board Connector offers the following features for troubleshooting:
- Server logs contain diagnostic information about the Board Connector server.
- Extraction logs contain diagnostic information about extraction runs.
- Generated log files are located inside the Board Connector installation directory and contain information for Board Connectors main processes.
- Tracing records additional diagnostic data and provides more detailed information about application execution.
If you cannot resolve the issue, create a support ticket in the Theobald Software Ticket Portal.
Include logs and tracing information in your ticket to help the support team identify the root cause more quickly and reduce the need for follow-up questions. For a list of the required information, see Required Support Information for Board Connector.
Note
Some troubleshooting articles refer to or use screenshots from the Theobald Software product "Xtract Universal". The articles also apply to Board Connector.
Board Connector Server Troubleshooting
SAP - Troubleshooting
- Allow external access to BW Queries
- Authority Check Trace
- DeltaQ Customizing - PORT_CREATION_ERROR
- ERROR service ‚?‘ unknown or service sapms unknown
- Error: Theobald.Extractors.Table.TheoReadTableException: The parser produced the error
- Error with Table extractions: Theobald.Extractors.Table.TheoReadTableException: Length of the field "ABCD" not valid. Given length is 00000x . Length in SAP is 00000y
- Error while retrieving metadata for BAPI
- LIST_FROM_MEMORY_NOT_FOUND
- MDX parser does not start
- Missing SAP authority rights for data replication.
- No more storage space available for extending an internal table
- Non-Unicode destinations are not supported by SAP
- OPTION_NOT_VALID running table extractions error after an SAP Update
- (RFC_ABAP_RUNTIME_FAILURE): ASSIGN_BASE_WRONG_ALIGNMENT - Error in ASSIGN assignment in program SAPLSDTX
- RFC_ERROR_SYSTEM_FAILURE - A table or alias name in the FROM clause is not unique
- RFC_ERROR_SYSTEM_FAILURE - Illegal access to the right table of a LEFT OUTER JOIN.
- SAP Query Metadata/result mismatch
- Search for new Tables and/or Table extractions are empty
- SM59 RFC - Connection Test fails
- Special Characters in text fields are not extracted
- Syntax errors after importing latest transports for /THEO/READ_TABLE (GENERATE_SUBROUTINE_POOL_FAIL)
- Theobald.Extractors.Table.TheoReadTableException: Waiting for package to be written to shared memory has timed out.
- When running a report a CNTL_ERROR exception is raised
- Wrong program type for SUBMIT
- Xtract Report - Screen output without connection to user
- Xtract SAP Query - DATA_TO_MEMORY_NOT_POSSIBLE
- Xtract Table - RFC_ERROR_SYSTEM_FAILURE - An error has occurred while parsing a dynamic entry
- Xtract Table - Time Limit Exceeded
Board Connector - Troubleshooting
- Authentication failed, see inner exception
- Failing extracts while populating vales for parameterized CDS Views (TRMSG
SELECT 564 A UP TO n ROW) - Key not valid for use in specified state
- No more storage space available for extending an internal table
- Table Export Parameter missing for BAPI Extraction Type
- The certificate for the remote host could not be validated
- The remote host's name did not match the name on the provided certificate
TableCDC - Troubleshooting
DeltaQ - Troubleshooting
- Customizing check fails for reasons unrelated to missing authority objects
- DataSource error ISOURCE_NOT_EXIST or GENERATION_ERROR
- ERPConnect.CommunicationException: RfcListenAndDispatch failed ( RFC_SERIALIZATION_FAILURE )
- Error after SAP system upgrade
- Error in Data Selection
- Error when opening an RFC connection - CM_ALLOCATE_FAILURE_RETRY
- Error when opening an RFC connection - IDOC_INBOUND_ASYNCHRONOUS and RSAR_TRFC_DATA_RECEIVED
- Initialization requirements have not been completed
- Not Authorized for XXX
- No job found in SAP
- Output contains crippled characters, e.g., non-latin characters
- SM59 RFC - Connection Test fails
- SSIS Package Connection Manager with parallel DeltaQ extractions
- Timeout "No progress for n seconds, but data is not complete yet."
Last update:
June 30, 2026